Shipping & Delivery Policy
Order Processing Time
All orders placed on US Time Luxury are processed within 1–3 business days after payment confirmation.
Please note that orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Destinations
US Time Luxury ships to most countries worldwide.
If you are unsure whether we deliver to your location, please contact our support team before placing an order.
Estimated Delivery Time
Delivery times may vary depending on your location and local customs processing.
Estimated delivery times:
United States: 10–15 business days
Europe: 10–18 business days
Canada & Australia: 12–18 business days
Other international locations: 12–20 business days
Please note that these are estimated delivery times and may vary due to shipping carrier delays, customs processing, or other unforeseen circumstances.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
This tracking number allows you to monitor the progress of your shipment through the shipping carrier’s tracking system.
If you do not receive your tracking information within a few days after placing your order, please contact our support team.
Shipping Costs
Shipping costs may vary depending on your location and the shipping method selected during checkout.
The final shipping cost will be displayed at the checkout page before completing your order.
Occasionally, we may offer free shipping promotions for certain products or regions.
Customs, Duties & Taxes
For international shipments, your order may be subject to customs duties, import taxes, or other local fees depending on your country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the customer.
We recommend checking with your local customs office if you are unsure about potential import charges.
Delivery Issues
If you experience any issues with delivery, please contact our support team as soon as possible.
Examples of delivery issues may include:
- Package delayed in transit
- Tracking information not updating
- Package marked as delivered but not received
Our team will assist you in contacting the shipping carrier and resolving the issue.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect shipping address is provided and the package cannot be delivered, additional shipping charges may apply for reshipment.
Please review your shipping details carefully before completing your order.
Contact Us
If you have any questions about shipping or delivery, please contact our support team.
Email:
[email protected]
Our team typically responds within 24–48 hours.