Warranty & Return Policy

1. 2-Year Mechanical Warranty

We provide a 2-year comprehensive warranty on all watch products from the date of delivery. This warranty specifically covers functional and mechanical defects under normal use, including:

• Inaccurate timekeeping or movement failure.
• Inability to adjust the time, date, or regular functions.
• Other built-in mechanical or movement-related malfunctions.

Exclusions from Free Warranty: Damage caused by human factors, drops, impact, water entry due to improper crown sealing, unauthorized disassembly, or modification is not covered. If repair is required for user-damaged items, parts and labor costs will be charged accordingly.

2. Inspection & Protective Film Rule

Upon receiving your package, please conduct a thorough visual and functional inspection (checking the hands, date window, winding, and crown adjustments) before removing any protective plastics or films.

Important Rule: Removing the protective film indicates formal acceptance of the watch’s physical condition. Once the film is removed, the product is eligible only for our warranty repair service and can no longer be returned or exchanged under any circumstances.

3. Pre-Shipping Quality Control (QC)

To ensure total transparency, our customer service team conducts a strict quality control inspection on every single watch before dispatch. We will provide you with high-definition photos and video recordings of your specific watch (showing movement operation, alignment, and aesthetic condition). The order will only be shipped after you review and explicitly approve the QC files.

4. Operation & Usage Guidance

Our high-end timepieces are engineered with intricate mechanical clone movements. While all functions and displays match the genuine models, the actual calibration, winding, or setting methods may occasionally vary from the retail manual.

If you are unsure how to operate, wind, or adjust your watch, please contact our support team for a step-by-step video guide before handling. Mechanical damage caused by forced or incorrect operation will void the free warranty.

5. No-Refund & No-Return Policy

Once an order has been approved via QC and shipped from our facility, we do not accept returns or refunds for personal reasons. This includes, but is not limited to: change of mind, “not meeting expectations,” incorrect size selection, or style preferences.

Returns or exchanges are strictly reserved for verified, non-human manufacturing defects that cannot be resolved through standard maintenance, as confirmed by our technical team.

6. After-Sales & Repair Process

If you encounter a genuine mechanical or quality issue, please follow our standard after-sales procedure:

1. Contact our support team with your order number and clear video evidence of the functional issue.
2. Once documented, the case will be handed over to our contracted professional watchmakers for diagnostic testing and precise repair or component replacement.

Contact Us

For warranty claims or operational assistance, please contact our dedicated support team via the website contact form or email. We typically respond with technical solutions within 24–48 hours.