Reshipment & Transit Policy
1. Pre-Shipping Quality Control (QC) & Risk Transfer
To completely eliminate errors before transit, our technical team conducts a comprehensive quality control inspection on every single timepiece. Prior to shipment, we will provide you with high-definition photographs and video recordings verifying the perfect cosmetic and operational state of your exact watch.
- The package is dispatched only after you review and explicitly approve these QC materials.
- Once approved and handed over to the international logistics carrier, the order is locked. We do not accept any reshipment, return, or refund requests for personal reasons (such as changing your mind, sizing issues, or style preferences).
2. Strict Arrival Inspection & Protective Film Rule
Upon delivery, you must fully inspect the external and internal basic functions of the watch (including manual winding, crown engagement, time-setting, and date adjustment) while the protective plastics, wraps, and seals are completely intact.
The Absolute Rule: Removing the protective film constitutes definitive confirmation that the product arrived safely and was accepted in perfect condition. Once the film is removed, the product is strictly limited to our 2-Year Technical Warranty Repair process. Reshipment, replacement, or refund options are completely voided once the seals are broken.
3. Eligibility for Transit Reshipment
A replacement or reshipment will only be evaluated under the following verified transit anomalies:
- Confirmed Lost in Transit: The package is officially declared lost by the international carrier or seized during transit prior to reaching your local delivery hub.
- Severe Functional Defect on Arrival: A critical mechanical failure is discovered and reported within 48 hours of delivery while the protective film is still intact, and our technical team confirms the issue cannot be resolved via local maintenance.
4. Non-Reshipable Situations & Customer Liabilities
We work with premier global logistics channels, but we are not liable for delivery failures caused by recipient negligence. Reshipment requests will be flatly denied under the following circumstances:
- Incorrect Address Data: Wrong, incomplete, or invalid shipping information provided by the buyer during checkout.
- Unclaimed Packages: Failure or refusal by the customer to sign for the package, coordinate with local postal couriers, or respond to delivery notices.
- Customs & Import Clearances: Delays or failures resulting from the customer’s refusal to cooperate with their local customs office or pay required import handling fees if applicable.
5. 2-Year Functional Warranty vs. User Damage
All timepieces are backed by a 2-year warranty covering internal mechanical defects (e.g., erratic timekeeping, day/date wheel jamming).
Exclusion from Reshipment/Free Repair: Damage caused by dropping, structural impact, water intrusion due to an un-screwed crown, unauthorized third-party opening, or improper operations is excluded. If a user damages the watch, we can assist in sourcing factory-grade parts and professional labor, but all repair and secondary shipping costs will be fully billed to the client.
6. Mandatory Operational Guidance
Our watches feature highly sophisticated mechanical clone movements that mirror the exact aesthetics and sub-dial configurations of retail models. However, the exact calibration sequence or manual winding limits may occasionally differ from a genuine retail user manual.
To prevent accidental gear stripping or crown damage, you must contact our customer service for a specific video tutorial if you are unsure how to adjust the watch. Mechanical damage resulting from forced handling during forbidden quick-set date hours will invalidate your complimentary warranty and reshipment rights.
7. After-Sales Resolution & Repair Process
If a legitimate functional issue is verified upon arrival (prior to film removal), you must contact our after-sales team with your order number and clear video evidence. Rather than standard automated refunds, all valid claims will be funneled into our technical workflow: the issue will be logged, and the watch will undergo precise diagnostic testing and component servicing via our contracted professional watch repair partners.
Contact Us
For logistics tracking, QC inquiries, or after-sales technical reports, please reach out to our dedicated support desk:
Email: [email protected]
Our logistics and technical teams review submission files and provide formal resolutions within 24–48 hours.