Return, Refund & Warranty Policy
1. Comprehensive 2-Year Mechanical Warranty
We provide a strict 2-year operational warranty on all watch products starting from the date of delivery. This warranty exclusively covers internal mechanical and factory functional defects under normal usage, including:
- Erratic timekeeping, movement stalling, or power reserve failure.
- Inability to correctly adjust the hands, date wheel, or secondary complications.
Exclusions from Free Warranty Service: Accidental drops, physical impact, structural cracking, water intrusion caused by unsecured crowns, unauthorized third-party opening, or DIY modifications are strictly excluded. For any user-inflicted damage, we offer repair services via our network, but the client will be billed for factory replacement components and technical labor costs.
2. Mandatory Arrival Inspection & Protective Film Rule
Upon courier delivery, the buyer is required to immediately perform a thorough physical and operational inspection (testing manual winding, crown engagement, and date/time calibration) while all protective plastics, wraps, and factory seals remain completely intact.
The Absolute Rule: Removing or breaking the protective film constitutes definitive, irrevocable acceptance of the timepiece’s physical and aesthetic condition. Once the film is removed, the product transitions immediately into our Warranty Repair framework only. Return or refund requests will be flatly denied once the unsealing occurs.
3. Pre-Shipping Quality Control (QC) Commitment
To eliminate any discrepancies prior to dispatch, our technical team performs a rigorous multi-point quality control inspection on every single timepiece. Before the package is shipped, customer support will provide you with high-definition photographs and video records of your exact watch showcasing its aesthetic finish and mechanical operation.
The package will only leave our facility after you review and explicitly approve these QC materials. Once dispatched, the order is finalized and locked.
4. Strict No-Return & No-Refund Policy After Shipment
Once an order has passed QC and has been dispatched from our facility, we do not accept returns, refunds, or cancellations for any personal or subjective reasons. This strict non-refundable policy applies to situations including, but not limited to:
- Change of mind, buyers’ remorse, or “not meeting personal expectations.”
- Incorrect size selection, weight/thickness preferences, or style mismatch.
- Minor cosmetic variances inherent to premium custom manufacturing.
Any legitimate mechanical issues verified post-delivery will be resolved exclusively through our technical service flow rather than a monetary refund.
5. Crucial Operational Guidance & Safety Warning
Our timepieces are engineered with high-tier custom clone movements that perfectly replicate the visual complications and displays of retail luxury counterparts. However, the exact internal gear sequencing, winding limits, or crown positions may occasionally vary from the original brand’s retail manual.
If you are unfamiliar with operating precision mechanical movements, you must contact our customer support for a step-by-step video guide before handling the watch. Internal gear stripping or crown damage caused by forced handling or improper quick-set date adjustments during forbidden hours will invalidate your free warranty privileges.
6. After-Sales Dispute Resolution Workflow
In the rare event that a severe functional manufacturing defect is discovered upon delivery (prior to any film removal), the issue must be documented with clear video evidence and reported within 48 hours.
Upon verification by our team, the case will be routed to our contracted professional watch repair partners who will handle technical diagnostic testing, calibration, and precise component replacement to restore the watch to factory specifications.
Contact Us
For order confirmation, technical support, or warranty repair logging, please contact our dedicated desk:
Email: [email protected]
Our after-sales technical team typically reviews documentation and provides actionable resolutions within 24–48 hours.