Refund & Cancellation Policy
1. Strict No-Refund Policy After Shipment
Once an order has passed our Pre-Shipping Quality Control (QC) inspection and has been dispatched from our facility, we do not accept returns, refunds, or order cancellations for any personal reasons.
This strict policy includes, but is not limited to, the following situations:
- Change of mind or “not meeting personal expectations.”
- Incorrect size selection, weight preferences, or style mismatch.
- Minor cosmetic variances inherent to custom mechanical manufacturing.
Any verified functional or mechanical issues discovered after delivery will be handled exclusively through our 2-Year Warranty and Technical Repair Process rather than a monetary refund.
2. Pre-Shipping Quality Control (QC) & Cancellation
To ensure your complete satisfaction before the watch leaves our hands, our support team will provide you with comprehensive high-definition photographs and video recordings of your exact timepiece, demonstrating its aesthetic finish and movement functionality.
- Before QC Approval: You may request an order cancellation or model change prior to approving these QC materials.
- After QC Approval: Once you explicitly confirm the QC files and the package is handed over to the logistics carrier, the order is locked, and no cancellations or refunds can be processed.
3. Inspection & Protective Film Rule
Upon delivery, you must inspect the watch thoroughly before removing any protective plastics, wraps, or films. Please test the basic operations immediately (manual winding, crown engagement, time setting, and date adjustment) while the protective film is completely intact.
The Absolute Rule: Removing the protective film constitutes definitive, legal acceptance of the watch’s physical and aesthetic condition. Once the film is removed, the transaction is finalized, and the watch becomes eligible only for technical warranty repairs. Returns or refunds will be flatly denied once the product has been unsealed.
4. Warranty Coverage vs. User Damage
All timepieces are backed by a 2-year functional warranty covering non-human mechanical defects (e.g., movement stalling, calendar failure, or setting mechanisms jamming).
Non-Refundable / Non-Warranty Situations: Accidental drops, structural breakage, water intrusion due to an un-screwed crown, unauthorized third-party disassembly, or DIY modifications completely void free service. If a client requires assistance with a damaged watch, we can facilitate repairs via our network, but the client will be billed for factory replacement parts and specialized labor.
5. Operational Guidance Warning
Our watches utilize highly sophisticated, precision-engineered clone movements. While all sub-dials, hands, and complications operate identically to the retail counterparts, the exact sequence and method of calibration or winding may differ from the genuine manufacturer’s manual.
If you are unfamiliar with how to operate a high-tier mechanical movement, please contact our support team for operational video guides before forcing any components. Mechanical damage resulting from forced handling or improper quick-set date adjustments during forbidden hours will not be eligible for complimentary repair or refund consideration.
6. After-Sales Dispute Resolution
In the rare event that a severe functional defect is verified upon arrival (prior to film removal), the issue must be documented with clear video evidence and reported within 48 hours. Upon verification by our customer service, the case will be forwarded to our contracted professional watch repair partners for diagnostic assessment, component replacement, and calibration.
Contact Us
For order verification, technical support, or after-sales inquiries, please contact our dedicated desk:
Email: [email protected]
Our technical team typically reviews documentation and provides actionable resolutions within 24–48 hours.