Exchange Policy

Overview

At US Time Luxury, we aim to ensure that every customer is satisfied with their purchase. If you receive a product that has a defect or issue, we may offer an exchange according to the conditions outlined below.
Please read our exchange policy carefully before requesting an exchange.

Eligibility for Exchange

You may request an exchange under the following conditions:

• The watch arrives damaged or defective
• The product received is incorrect (different from what you ordered)
• The watch has a serious manufacturing issue

To qualify for an exchange, you must contact us within 48 hours of receiving your order.
You will need to provide:

• Your order number
• A description of the issue
• Photos or videos clearly showing the problem

Our support team will review your request and determine whether an exchange is appropriate.

Exchange Conditions

To be eligible for an exchange:

• The item must be unused
• The product must be in its original condition
• The issue must be reported within the required time frame

Items that show signs of misuse, damage after delivery, or normal wear may not qualify for exchange.

Exchange Process

If your exchange request is approved, please follow these steps:

1. Contact our customer support team.
2. Provide your order number and details of the issue.
3. Submit photos or video evidence.
4. Wait for confirmation and instructions from our support team.

Once approved, we will arrange a replacement product to be sent to you.

Shipping for Exchanges

In some cases, you may be asked to return the original item before a replacement can be issued.
Shipping instructions will be provided by our support team if necessary.
Please do not send any items back without contacting us first.

Non-Exchangeable Situations

We generally do not accept exchanges in the following situations:

• Change of mind after receiving the product
• Minor cosmetic differences
• Damage caused by improper use
• Normal wear and tear

We recommend reviewing product details carefully before placing your order.

Contact Us

If you believe your item qualifies for an exchange, please contact our support team:
Email:
[email protected]
Our team typically responds within 24–48 hours.

Customer Commitment

At US Time Luxury, we value our customers and strive to resolve issues fairly and efficiently. Our goal is to ensure that every customer has a positive shopping experience with our store.